Many hats; HR, communications, operations and “Open Book Management” facilitator.
As our Chief Operating Officer, Patti’s responsibilities span from Human Resources and communications, to operations and Open Book Management. She is involved in improving our service delivery and hiring and retaining our team.
Patti is always looking for ways to improve our processes and the services we deliver to our clients. She believes that having a high level of employee engagement makes for a better company and works to keep our employees informed and involved in company decisions.
As a facilitator of our Open Book Management (OBM) program, Patti ensures that all employees are given financial literacy training so they can identify, track, and forecast key financial and operational numbers that determine the success of Integrity. Patti enables our team of business savvy engineers to fully understand the impact of technology plans and decisions to our clients’ financials and their overall business success. Patti’s knowledge and facilitation of our OBM program earned her a place on the 12-member Practitioner Council for The Great Game of Business (pioneers of OBM). Patti has shared her expertise with speaking engagements at the Annual Gathering of the Games Conference and by meeting with local business owners…some from Australia and the UK!
Outside the office, Patti loves staying involved in her community. A resident of Morton, Patti is active with the Boy Scouts of America and enjoys camping and hiking with her two sons. She and her husband can also be found cheering on their sons at the ball fields and at marching band competitions. Volunteering her time (and often her husband and sons’ time) at various events in Morton and Peoria, including the Morton Pumpkin Festival, Taste of Peoria and the Peoria Irish Fest, keeps her family busy. With 22+ years of experience working in McLean County and a 2009 graduate of Leadership McLean County, she has dedicated her time to coordinating blood drives for the American Red Cross of the Heartland, assisting with the development and efforts of Little But Lots, a program that recycles school supplies for use in non-profit organizations in McLean County, and organizing the annual MarcFirst Bowl-A-Thon.